Terms and Conditions

1. Introduction

1.1. ArqaTrading Ltd hereinafter referred to as the “Company” or “ArqaTrading” is incorporated in the United Kingdom. 

The Company is an introductive broker and acts as a marketing agency for multiple counterparties authorized and regulated. 
The Company’s office is located at Level 41, Emirates Tower, Sheikh Zayed Road, United Arab Emirates.

1.2. These Terms and Conditions are as an example and govern all entities agreements in regards to the execution of the Customer’s Instructions and Requests.  ArqaTrading do not hold or execute transactions with client funds and separated terms & conditions between regulated counterparties and client will be sent once the KYC process will be approved.

1.3. The Customer acknowledges that the Company’s official language is English.

1.4. These Terms and Conditions specify:
a) principles of opening/closing positions and placing/modifying/deleting/executing Orders;
b) the Company’s actions in regard to the Customer’s Open Positions in case the Margin Level of
the Trading Account is insufficient to support Open Positions; and
c) procedures of Dispute resolution and the methods of communication between the Customer and
the Company.
1.5. These Terms of Condition and the Customer shall govern all the Customer’s Transactions and 
should be read carefully by the Customer.

1.6. Unless otherwise defined, capitalized terms used in Terms and Conditions shall have the 

meaning given to such terms in the Customer Agreement. In addition, the definitions set out in 

clause 12 (“Interpretation of Terms”) shall apply. 

1.7. The Customer acknowledges that he/she has read, understood and accepted the Customer 

Agreement, the Risk Disclosure Policy, the Conflict of Interest Policy, the Order Execution Policy, 

the Privacy Policy and the Terms and Conditions of Business, as amended from time to time, in 

addition to any information contained within the Company’s website, including but not limited to 

the information contained within the ‘Legal Information’ and the ‘Legal Documentation’ sections 

(together, the ‘Service Agreement’). 

2.0. Scope and Application of the Trading Terms and Conditions 

2.1. The Terms and Conditions of Business apply to all the actions that are directly related to the 

investment and ancillary services provided by the Company. 

2.2. The Terms and Conditions of Business lay out the framework of the Service Agreement and 

the nature of the investment services provided by the Company. They cannot be negotiated, or be 

overruled by, any prior agreements or arrangements made between the Company and the 

Customer.

2.3. The Service Agreement governs the relationship between the Company and the Customer and 

provides the necessary information to the Customer prior to making a decision in regards to the 

Company and its services. 

2.4. The Service Agreement will commence on the date on which the Customer receives such 

notice from the Company via email and not until all documentation required has been duly 

completed by the Customer and received by the Company.

Execution of the Customer’s Requests and Instructions 

3.1. Quotation mechanisms, which are used in order to trade, are specified in the Contract 

Specifications. Client Terminal is: 

a) the Customer prepares an Instruction or a Request and the Client Terminal checks if it is valid;

b) the Client Terminal sends the Instruction or Request to the Server;

c) if the connection between the Client Terminal and the Server has not been disrupted, the Server

receives the Instruction or Request and starts the process of verification;

d) a valid Customer’s Request or Instruction is placed in the queue and sorted by arrival time (first

in – first out) and the “Order is accepted ” status appears in the “Order” window in the Client

Terminal. The Company shall not be responsible for any delays in the execution of any Orders in

Abnormal Market Conditions;

e) as soon as a Dealer is ready to handle a new Instruction or Request the Dealer takes the first

Instruction or Request from the queue and processes it and the “Order is in process” status

appears in the “Order” window in the Client Terminal;

f) the Server receives from the Dealer the result of the Customer’s Request or Instruction execution

process;

g) the Server sends the Client Terminal the result of the Customer’s Request or Instruction

execution process; and

h) the result of the Request or Instruction execution is received by the Client Terminal if the

connection between the Client Terminal and the Server has not been disrupted.

To check in full the Terms and Conditions please visit Terms-and-Conditions.pdf